Customer Service in Wine Tourism: Luxury of Time
We live in a world where time has become the most valuable resource, so much so that we speak about the luxury of time, and we carefully choose where we invest it. Consequently, and talking about hospitality, our clients measure their experiences in terms of how much they have enjoyed (or not) the time they spent in a winery experience rather than in doing anything else. It is no longer just about iconic wines, stunning architecture, top notch wine glasses and silverware or even, breathtaking landscapes. Now, more than ever, it all narrows down to people.